TEDCO put their Customers First
TEDCO was the first organisation in the North East to be awarded Customer First’ accreditation in 2005. They are now seen as a best practice case study for other organisations to aspire to, following their reaccreditation this year.
Customer First is recognised as the national, proven and sought after standard in all aspects of customer service, guaranteeing a minimum level of quality. The standard applies to TEDCO’s activities with pre-start, start-up and established businesses including their activities involving managed workspace.
Sue Lightburn, Customer First Assessor said: “TEDCO is an amazing organisation and it has been a pleasure to re-visit and see the development that has taken place since the previous Customer First assessment. The changes and growth of the organisation are very positive for the future and there will be many more new and exciting opportunities ahead.”
The vision of Customer First is to raise the quality of service delivery to customers by ensuring that organisations are assessed against, developed and supported to achieve the Customer First Standard.
Keith Ramsay, Chief Executive, Customer First UK said ‘“We’re delighted that TEDCO have achieved the Customer First Standard for the second time. Their achievement recognises their strong commitment to delivering customer service excellence to businesses across the region. We recognise TEDCO as an outstanding example of best practice in the North East and look forward to developing a stronger relationship with the team in the future to further enhance and promote the Customer First Standard.”
TEDCO is a leading company in enterprise development which re-invests its profit. The company was formed in 1984 and is located in Jarrow, South Shields, Boldon and North Shields.
TEDCO helps new and established businesses by providing information and advice on every aspect of running a business, including business start-up, survival, success and growth. The Company also manages three business centres in South Tyneside offering a range of workshop, manufacturing and office space with flexible terms. Through its Enterprise in Education project, TEDCO works with more than 4000 young people each year, inspiring them to become more enterprising.
Doug Scott, Chief Executive, TEDCO said, “This is great news for our staff, partners and most of all our customers. To be seen as a best practice case study is a fantastic accolade for everyone involved with TEDCO. We have always held customer service in the highest regard and we are pleased to be awarded Customer First status for the second consecutive time."
For further information on Customer First, please visit www.customerfirst.org.
