Customer Service

We are committed to designing products and services to ensure they meet or exceed our customers’ requirements. In recognition of this, TEDCO was awarded Customer First accreditation in March 2005 and was re-accredited in 2007.

If you would like further information on the Customer First UK organisation, please visit www.customerfirst.org or our Customer Service team would be happy to provide additional details, please call us on (0191) 428 3300 or e-mail: enquire@tedco.org

To find out more about TEDCO’s involvement with Customer First, please download a Case Study.

Customer Charter

This website describes our services and company philosophy. We hope that you find it useful and welcome your feedback to marketing@tedco.org

Please download TEDCO's Customer Charter.

Service Design

At the design stage, TEDCO had an opportunity to develop its service offer for The Quadrus Centre in Boldon from a new starting point.  Our vision for Quadrus is an ambitious one – extraordinary business support and our quest was to develop a unique workspace environment where businesses would be encouraged to form a real community, network and grow.

This new approach demands a level of service that will also be unique and it will give TEDCO the opportunity and mechanism to focus on greater levels of quality and service innovation for its clients.  As a result, key members of TEDCO’s team experienced the process of “service design” with the help of the DIEC (Design Innovation Education Centre) and LiveWork, over a period of months leading up to the opening of The Quadrus Centre.

The customer is at the heart of the development of the service – this is continuing now that the Centre is open, with further development on the business support offer available to clients at Quadrus.

Working through this process has truly set us apart from other business centres, giving Quadrus a unique desirability and TEDCO’s plans for the future include the introduction of the service design process throughout its other centres too.

What is Service Design?

A service can be defined as “a non physical product manufactured by individuals (supplier and consumer) at the point of delivery”. This definition recognises that services are assemblies of previously designed components such as:

• People
• Rules and processes
• Prior information Consumer information
• The supplier individuals’ knowledge and skills
• Tools for the service, such as information technology

The consumer supplies relevant information that enables the specific “manufacture” of the service at that time. The service supplier assembles the specific service using the components designed prior to service delivery. Supplier staff and consumers both contribute to the “final assembly” of the service. In this way both the total service experience and the component parts are influenced by the best design practices as well as effective manufacturing processes such as quality control and economies of scale.

DIEC
Design Innovation Education Centre
One NorthEast

For more information, see: www.onenortheast.co.uk